Lovevery is a fast-growing direct-to-consumer startup co-founded by successful serial entrepreneurs and based in Boise, Idaho. Our customers are parents, and our mission is to help them feel confident they are giving their children meaningful development experiences in the critical early years of life. Our goal is to help every parent feel confident. Our play products are designed by child development experts and distilled to their simplest, purest purpose: to be exactly what children need at each stage. Taking a science-based approach, Lovevery products have won awards from Red Dot, Parents’ Choice, and NAPPA. TIME Magazine named The Play Kits subscription offering as one of the Best Inventions of 2018.

As a member of the Lovevery IT team, the IT Operations Analyst will be responsible for installation and support of end-user hardware and software, corporate software systems and office IT equipment. This includes support of on-site and remote employees.

Responsibilities:

  • Install, maintain and troubleshoot end-user Mac and Windows desktop hardware, software and accessories
  • Monitor and administer Google Workspace, Okta, Jira/Confluence, Zoom, Slack, and other corporate systems
  • Install and manage IT assets in the corporate environment using manual and automated methods
  • Audit software license usage across various platforms
  • Troubleshoot and resolve network connectivity issues
  • Identify end-user technology requirements and recommend solutions
  • Maintain technical documentation for all systems and hardware
  • After hours support as needed

Qualifications:

  • 2+ years of hands-on experience supporting Mac and Windows desktop hardware and software in a corporate environment
  • 2+ years managing Google Workspace, Okta, Jira/Confluence, Zoom, Slack, and other corporate systems
  • Proven experience managing network software and hardware
  • Excellent troubleshooting skills and customer service
  • Ability to work independently with minimal guidance
  • This position may require lifting, kneeling, crouching, or stooping
  • This position has the potential to become permanent after 90 days