Responsibilities:

  • Manage varied responsibilities including day to day IT management, fully cloud-based network and systems design and security, and hardware and software support (installation and configuration)
  • Responding in a timely manner to service issues and requests from both local and remote employees
  • Setting up accounts for new users on various platforms such as google suite, shopify and others
  • Purchase, repair and replace IT equipment as necessary – work with Accounting group to monitor assets
  • Testing new technology
  • Implement network security across all platforms used my employees
  • Perform ongoing maintenance, configuration changes, development and support for NetSuite
  • Work closely with users and department managers to identify, plan, implement, document, and maintain process and system enhancements
  • Ensure business and functional requirements are properly configured in NetSuite using forms, fields, custom records and workflows
  • Manage Release Preview business process testing for ongoing NetSuite upgrades
  • Administer and monitor NetSuite system security in accordance with the company's policy
  • Provide front line support and troubleshooting with regards to all aspects of NetSuite
  • NetSuite configuration: create and maintain users, roles, permissions, perform updates, integration and configurations for forms (master data and transactional)
  • Proven ability to run reports, saved searches, custom dashboards, and integration support
  • Analysis of business processes to recommend scripted optimizations/improvements
  • Troubleshooting scripts, integrations, and workflows

Required Skills:

  • Bachelor's degree, preferably in Business Administration, Computer Science, Engineering, or related field
  • 3-5 years of hands-on related experience
  • Previous exposure to working with Netsuite and Shopify platforms
  • Ability to understand business practices and find technical solutions to manual processes
  • Previous experience managing IT and network security for an organization
  • Excellent written and verbal communication skills
  • Self-starter, motivated, and well-organized
  • Strong quantitative, analytical and problem solving skills; must be comfortable with data analysis and able to use data to influence business decisions

Preferred Skills:

  • Expertise in integrating NetSuite with external systems
  • One or more NetSuite certifications (NetSuite ERP, NetSuite Administrator, NetSuite SuiteCloud Developer)